The Consumer Rights Act (CRA) 2015 gives you the right to return anything you buy within 30 days of delivery for whatever reason.
This means you have sufficient time to make up your mind about your purchase and you don't have to feel rushed.
N.B. If you are buying an item as a Christmas Gift, remember you can return it in the New Year if you need to.
Either email firstname.lastname@example.org or write to Capitools at...Capitools72 High Street,
Fair Charges For a Fair Deal
We do have to charge for return delivery unless the item was delivered in error or is defective. Delivery and Collection charges plus a stocking fee of 20% are applied against the return of goods that are just not required or incorrectly ordered.
Naturally, if the product is defective or delivered in error we will cover the cost.
If the product has been used and returned during the 30-day period, the amount of the refund will depend on the item’s condition and on any damage from use, cosmetic or otherwise.
Where a replacement product is required, our policy is to receive the return of the original product, inspect it to confirm the condition is as advised before a replacement is sent.
We ask that returned items come back in original packaging. If they are not, and other packaging and collection services are needed, you must pay the extra costs.
We send out refunds as soon as possible but no later than 14 days of us agreeing to your refund providing your goods are returned to us. You are responsible for looking after the product until we collect it. The same applies if you want to bring it back to us yourself.
Commercial users T&C's are different to a domestic customer, so please contact us if you the item has been used for work as you may not be entitled to a refund.
If you need further advice or help, email us at email@example.com
We are here to help you.